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Privacy Overview
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Upgrade for less with our part exchange programme. Have some old Sonos that’s no longer used or just fancy switching it out for the latest & greatest model? Save some money & hassle with our unique trade-in service.
Enjoy up to 30 hours of battery life, flawlessly clear phone calls and exceptional comfort. Maximise your immersion with lossless streaming, spatial audio with dynamic head tracking and world-class Active Noise Cancellation.
Peter Tyson Warranty Information
All the information below is valid for purchases made on or after 01/01/2022. For purchases made before this date, the warranty details will be provided on your sales receipt or can be obtained by getting in touch with our Customer Service Department.
Please note: Our free extended warranties are only available for brand new products purchased directly from our website. Any purchase made through any other selling platforms will be subject to the Standard Warranty Period only.
The list below indicates the standard warranty period supplied by each manufacturer along with which products are covered by our free 5 Year extended warranty. In the event of a claim, Peter Tyson provides and administers the extended warranty. This extended warranty is on the same basis and terms as the manufacturer’s original warranty, where possible using the same official service providers, giving you total peace of mind for the extended warranty period. In the event of a claim, please contact Peter Tyson in the first instance. Claims for work done by others won't be accepted unless previously agreed.
Please note: We may run promotions and offer longer warranties than advertised below. These will be detailed on the individual product pages and will also be visible on your order invoice.
Should you wish to contact the manufacturer direct for any reason, we have also provided this information within the associated brand sections.
Any extended warranties offered by Peter Tyson are free. We do not include any form of insurance terms such as accidental damage or loan equipment cover.
Warranties can only be fulfilled to goods purchased and delivered within the UK. In order for us to conduct a Warranty claim for goods taken outside of the UK, the goods will have to be returned at your own expense. Alternatively, you can make the goods available for collection at a UK address. This also applies to goods delivered to shipping companies. Subsequent to a successful warranty claim, goods can only be re-delivered to a UK address.
Free warranties provided for TVs, are provided by the Manufacturer/Supplier, and are bound by their own individual terms and conditions. If you need further clarification, please contact us.
All Peter Tyson Extended Warranties are only valid for the original purchaser and are not transferable.
If you have a fault with a product, please click here to see our Service and Returns Policy or click here to contact our Customer Service Department.
Delivery Information
Click here to see delivery information for televisions and larger floorstanding speakers.
At Peter Tyson we pride ourselves on prompt, efficient delivery. Please note that the daily cut off time for all next day delivery services is 3pm.
As standard, items are dispatched on a next working day service. If ordered before 3pm, your goods will be dispatched the same day. This is subject to stock availability and excludes weekends. For an additional fee, early weekday delivery options are available. These options are presented at checkout. See below for further delivery options.
Orders placed before 3pm on a Friday will be delivered the following Monday, unless you have selected a weekend delivery option. Orders placed after 3pm on a Friday will be despatched the following Monday.
Next day deliveries are applicable to the UK mainland and are free of charge unless stated. Orders under £100 will carry a £5.00 next working day deliver surcharge. We do not deliver our goods outside of the UK.
Unfortunately, due to their fragile nature, we cannot accept TV orders for delivery to none UK mainland postcodes - see the list of excluded remote and off-shore postcodes below. All other items to these regions carry courier imposed surcharges of £20 for the first two items, plus £8.50 per additional item* and are subject to a 2-3 working day delivery service.
To ensure reliable, undamaged delivery of televisions - TVs will be shipped with Fedex and for larger TVs, our 2 man delivery service with BJS rather than with our standard next working day courier.
*Where possible, if additional cables or selected small accessories are ordered along with a main product over £100, we will always try to send the additional cables at no extra charge.
Saturday & Sunday Service: Please Note DPD only collect from us on weekdays (Mon - Fri) - We are unable to dispatch orders on Saturday or Sunday.
The order cut-off time for weekend deliveries is Friday 3pm.
If you have urgent or specific delivery needs, please contact us before ordering.
ORDERS UNDER £100
Orders under the value of £100 will be dispatched on a Next Working Day service via DPD with a £5.00 delivery surcharge.
ORDERS OF £100 AND OVER
Dispatched via DPD on a next working day delivery service. You can upgrade to a time or weekend delivery - see below for details.
*Remote & Offshore Locations Exempt
UPGRADED DELIVERY
Before 12:30pm - Next Working Day Delivery
Up to 2 boxes - £15.00 Each additional box - £5.00
NB: Remote & Offshore Locations Exempt.
Before 10:30am - Next Working Day Delivery
Up to 3 boxes - £20.00 Each additional box - £5.00
NB: Remote & Offshore Locations Exempt.
Saturday and Sunday Delivery
Up to 2 boxes - £15.00 Each additional box - £3.00
NB: Remote & Offshore Locations Exempt.
Television, Appliances, and Larger Speaker Deliveries
Please note: Large TV, large appliances, and larger floorstanding speaker deliveries are not available to Northern Ireland, Republic of Ireland, Isle of Man, Isle of Wight, Scottish Islands, and Channel Islands.
BJS - Two-man delivery for large TVs and Appliances
Our larger TVs and large appliances (excluding American Fridge Freezers) are delivered by our two-man, white glove specialist courier to your door - BJS Two-Man.
Your consignment will be sent on a 2 day delivery service (for orders placed before 3pm, Monday to Friday). Deliveries are made via BJS Two-Man between the hours of 07:00 and 21:00, and are delivered to your door only (ground floor deliveries only).
Upon Despatch, BJS Home Distribution will contact you via email or text to confirm the date and day of delivery. You will receive an automatic 3 hour time slot the night before delivery. The driver will call you 30 minutes to 1 hour prior to arriving on the day of delivery.
Upon delivery, please ensure all packing of items are carefully checked before signing. All damages need to be reported to Peter Tyson within 2 working days of delivery. Once a delivery has been confirmed, if it is then cancelled or if nobody is there to take delivery, additional charges may apply for re-delivery.
Deliveries are Monday to Friday only, UK mainland regions only. TVs are dispatched free of charge to UK Mainland postcodes (see below for exclusions) and Large Appliances are charged at £35 per item with BJS.
Please note: We only offer our standard BJS delivery service to ground floor properties and blocks of flats with a working lift that is large enough and has sufficient weight capacity to accommodate the ordered goods. Our ground floor room of choice deliveries can include a maximum of 2 flights of stairs where a lift is not available. Any items which are 85kg or over, will be delivered to ground floor only. Please call us if this affects your order, as undelivered products caused by this problem, will incur a redelivery charge.
Fedex - Free 2 weekday delivery
Generally, television purchases of 50" and below will be transported via Fedex, although there may be some exceptions. All items sent out with Fedex (for orders placed before 3pm) are on a 2 working day service or with the chargeable upgrade to a next working day service for £20 per order. Next working day and 2 working day deliveries are Monday to Friday only. A Saturday service is available for orders placed before 3pm on Friday, charged at £30 (plus £20 per additional item) and will be presented as an option at the checkout.
Fedex will send you tracking information via email which can be tracked online.
Palletforce - 2 weekday pallet service for American Fridge Freezers
Due to their size, American Fridge Freezers are sent with Palletforce on a 2 working day, kerbside delivery service. Delivery is only available from Monday to Friday (there is no weekend delivery option), and the order cut-off time for same day dispatch is 3pm on Monday to Friday (subject to stock). Palletforce deliveries are limited to UK Mainland postcodes only (see Restricted Postcodes below), and delivery is charged at £80.
Appliance Delivery Information
Below you will find the delivery information regarding appliance size/type and geographical location.
Large Appliances - (Washing Machines, Dishwashers, Fridge Freezers etc).
Free Local Delivery Service (Cumbria, SW Scotland and NE England*) 2-3 working days.
Within our free delivery service, we will deliver the product to a valid address and we will carry the product into a room of the customer’s choice providing it is straightforward and feasible safe for us to do so. Our delivery engineers reserve the right to refuse delivery to a particular room if it is not straight forward. In these instances, we will leave the product in a convenient place.
Also, in addition to delivery to these local postcodes we can offer an Installation and Recycling service (Selectable at the Checkout) these are charged at £39.99 for Standard Installation and an additional £20 for Recycling.
Our Installation service:
✓ Disconnect the existing appliance ✓ Un-box the new product and remove the transit bolts ✓ Connect your appliance to a suitable water supply within 1.5 metres of your product and an electrical socket ✓ Connect the waste hose to suitable spigot, down pipe and existing waste connections ✓ Level the appliance and check that it’s fully working and operational ✓ Take the packaging from your new appliance away. If you add recycling to your order, we will also take your old appliance away for recycling
Our Installation Service only includes connecting to existing points and fixings. This does not include installing or moving plumbing, connection points or electrics. Installing new points or moving existing points is the customer’s responsibility we can recommend local tradesmen however this will be at the customer’s expense and we not accept any liability for their work.
Unfortunately, our Installation Service excludes all gas appliances. It is the customer’s responsibility to find a gas safe engineer to connect the appliance. Any work conducted by a third part gas safe engineer will be at the customer’s expense and we will not accept any liability for their work.
We do provide installation options for built-in appliances providing it is simply a case of fitting the appliance and furniture doors. Any additional work to the kitchen units or carpentry work required will need to be completed at the customer’s expense.
In the vast majority of cases we will not be able to install the cabinet doors to built-in laundry products as the fittings very rarely match up. We will try our best however if we are unable to do this we will still install connect to plumbing and put the appliance in situ.
Our Installation prices do not include installation of commercial appliances or installation within commercial premises. These services are available but would be subject to site survey and prices would need to be calculated and quoted accordingly.
We reserve the right to refuse installation should our engineers think that the existing electrical or plumbing points are unsafe and in need of maintenance or if they are unable to install to existing furniture.
If you have urgent or specific delivery needs, please contact us before ordering.
All Delivery times are subject to stock availability.
The following postcodes have further courier restrictions and are only available on a 2 to 3 working day service at a charge of £20 for the first two items, and an extra £8.50 per additional item. These are also the excluded postcode regions for television deliveries.
TR21, TR22, TR23, TR24, TR25
ZE1, ZE2, ZE3
ZZ71, ZZ75
Enjoy 0% interest for up to 36 months
What is PayPal Credit?
PayPal Credit is like a credit card, without the plastic. It's a credit limit that's attached to your PayPal account which you can use for your online purchases
What credit offers are available?
If your basket is eligible, a selection of instalment offers will be displayed enabling you to spread the cost of your purchase across a number of monthly payments.
Obsessively crafted and masterfully tuned, these headphones make you feel at one with the sounds that matter most to you. Feel every frequency with superior precision and clarity. Maximise your immersion with lossless streaming, spatial audio with dynamic head tracking and world-class Active Noise Cancellation. Hear what’s going around you with Aware mode. Enjoy up to 30 hours of battery life, exceptional comfort and flawlessly clear calls. Connect to your devices wirelessly via Bluetooth, or use the included USB-C and 3.5 mm cables. Plus, bring home cinema content to life like never before.
Sound like you've never felt
Meticulously engineered and tuned by the most discerning ears in the industry, Sonos Ace creates the deepest connection to sound. Each custom-designed component combines with their advanced software to surround you with the highest-fidelity audio. From crystal-clear highs to powerful lows, every note feels more profound.
Extreme clarity
Poisitioned to deliver the most balanced sound profile and distortionless playback, the dynamic driver produces each frequency with impeccable precision and accuracy.
Superior bass
The ported acoustic architecture enhances the bass response of each driver to reveal all the richness and depth in your music and entertainment.
All-around mind-blowing
Enjoy an industry-leading Dolby Atmos experience with dynamic head tracking. Feel surrounded in hyperrealistic sound from every direction, and explore different elements of the music as you move.
Every detail in greater detail
Pick up on every nuanced note and beat in your music when you stream lossless audio over Bluetooth® or via USB-C.
Get lost in your listening experience
World-class ANC uses an array of optimally positioned microphones to finely pinpoint and neutralise external sounds for maximum immersion.
Stay in tune with your surroundings
Aware mode lets in ambient sounds so you can hear what’s going on around you and listen to your music. It’s the best fidelity of both worlds.
Crystal-clear calls
Beamforming microphones target your voice and suppress background noise on phone and video calls.
A design second to none
Every element of Sonos Ace has been obsessively crafted for acoustic performance, all-day comfort and day-after-day wear.
Bespoke fit
The stainless steel headband smoothly extends and stays securely in place. Inside the cup, an innovative mechanism allows for precise adjustment to equalise pressure and create an exceptional acoustic seal.
Invisible feel
Wrapped in plush memory foam and soft vegan leather, the cushion minimises contact with your ear. And with how lightweight the design is, you may forget you're wearing headphones.
Comfort for all
Sonos Ace underwent extensive testing to ensure comfortable wear for hours on end, with thoughtful consideration for different head shapes and sizes, hairstyles, and accessories such as glasses and earrings.
Intuitive control
Slide the Content Key up and down to adjust the volume. Press to manage media playback and calls.
Enhancing accents
Specially engineered mesh over the microphones minimises noise from wind on phone calls.
Distinctive in every way
A contrasting colour differentiates the right cup so you instantly know how to put the headphones on.
Simply effortless
From setup to switching devices, Sonos Ace streamlines every aspect of your listening experience. All you have to think about is what to play next.
Immediate immersion
Connect Sonos Ace to your Apple and Android devices right out of the box. Just press the power button, pair and play.
Seamless switching
Have two devices paired to Sonos Ace at the same time. Go from watching a film on your tablet to taking a call on your phone without missing a beat.
Smart sensing
Built-in sensors detect when you're wearing Sonos Ace. Playback automatically pauses when you take the headphones off your ears and resumes when you put them back on.
Battery life that goes on and on and on...
Listen or talk for up to 30 hours with Active Noise Cancellation enabled.
Rapid charging
If you run low on battery, get up to 3 hours of playback in just 3 minutes.
A singular home cinema experience
Instantly swap TV audio from Sonos Arc to Sonos Ace when you don’t want to disturb others, and feel enveloped in exhilarating surround sound and spatial audio.
Uniquely interactive
Dolby Atmos immerses you in a three-dimensional soundstage. Dynamic head tracking traces even the smallest movements of your head and adapts the sound to keep you centred in every scene.
Unlock all the power of Sonos Ace
Download the Sonos app to get the most out of your headphones. Customise the EQ, turn on dynamic head tracking, and keep your experience up to date with new features.
Ready to wire
Use the USB-C cable to charge Sonos Ace or for wired listening. The 3.5 mm cable lets you connect to your preferred analogue sources and in-flight entertainment.
An inarguably good case
Fashioned from recycled materials, the remarkably slim and durable travel case features a magnetically detachable cable pouch.
What's in the box
- Sonos Ace headphones
- Travel case with cable pouch
- USB-C to USB-C cable
- USB-C to 3.5 mm cable
Keeping sustainability top of mind
From recycled materials to replaceable ear cushions, Sonos Ace has been responsibly designed to amplify your listening experience and tone down their environmental impact.
Repurposed materials
To promote circularity and minimise waste, both Sonos Ace and the travel case incorporate post-consumer recycled plastics.
Made to last
Durable materials, including easily replaceable ear cushions, mean lasting performance for you and a lighter impact on the planet.
Eco packaging
Entirely recyclable, the packaging is made from sustainably sourced paper certified by the Forest Stewardship Council®.
Audio
Drivers
Custom-designed 40 mm dynamic driver in each cup
Microphones
Eight microphones for noise control and voice targeting
Spatial audio
Stream spatial audio content from supported services and devices
Lossless audio
Enjoy lossless audio over Bluetooth with a supported device or via a USB-C connection
Noise control
Active Noise Cancellation blocks external sounds. Aware mode blends ambient sound with your content
Dynamic head tracking
Sonos Intelligent Motion Processing with Dolby Head Tracking. Enable this feature in the Sonos app
TV Audio Swap
Press the Content Key to swap sound from select Sonos soundbars to Sonos Ace
Dolby Atmos
Requires a supported Sonos soundbar and the Sonos app
Adjustable EQ
Use the Sonos app to adjust bass, treble, and loudness
Details + Dimensions
Dimensions
Height: 7.52 in (191 mm)
Width: 6.3 in (160 mm)
Depth: 3.35 in (85 mm)
Weight
0.69 lbs (0.312 kg)
Colours
Black, Soft White
Finish
Matte
LED
Light on bottom of left cup indicates connection status
Controls and buttons
Press the Power/Bluetooth button to power on Sonos Ace and pair a device. Use the Content Key to control playback, adjust volume, manage calls, and more. The Noise Control button lets you quickly switch between Active Noise Cancellation and Aware mode
Power + Connectivity
Bluetooth
Bluetooth 5.4 supports audio streaming from any Bluetooth-enabled device
Battery
Li-ion, 1060 mAh battery provides up to 30 hours of listening time or 24 hours of call time with Active Noise Cancellation or Aware mode enabled
Charging
Charge with included USB-C cable and a compatible power adapter. Rapid charge provides 3 hours listening time in 3 minutes from 0%. Complete charge from 0% requires up to 3 hours
Operating temperature
14°F to 104°F
(-10°C to 40°C)
Box Contents
Main unit
Sonos Ace
USB-C to USB-C cable
Length: 2.46 ft (0.75 m)
USB-C to 3.5 mm cable
Length: 3.94 ft (1.2 m)
Travel case
With removable cable pouch
Documentation
Quickstart Guide and legal/warranty information
Requirements
Audio source
Supported Bluetooth device, such as a smartphone
Power source
USB-C power adapter and nearby electrical outlet for charging
